General Manager of award winning Michelin-starred restaurant and bar Galvin at Windows and host of Channel 4’s First Dates, Sirieix has encapsulated the keys to ideal customer service in his own Good Service Charter.
“Service,” he says, “is like a religion. It takes passion, commitment and exquisite attention to detail - but the good news that is that excellence is within anybody’s grasp. It’s something you can learn.”
Sirieix describes his Charter as “a set of principles and practices to follow that will define exceptional customer service for your business”. It reveals how great customer service drives long-term business survival and profitability.
As General Manager of Galvin at Windows - the Michelin-starred restaurant on the 28th floor of London’s Park Lane Hilton - Sirieix is a multiple award winner, stacking up one title after another - including Personality, Educator, Manager and Legend of the year at industry awards in 2011, 2012, 2013 and 2014.
The Good Service Charter is a product of Sirieix’s own company, Fred Sirieix AOS ltd - and is now available on Fred Sirieix’s website (www.fredsirieix.com)
Visitors to the site will be able to download a free-of-charge change model - The ‘Good Service’ Pyramid - designed for use with the Good Service Charter.
The complete Good Service Charter can be downloaded at a cost of £50. 50% of the Charter’s profits go to a charity set up by Sirieix and DMTF, The Right Course - designed to teach young offenders professional kitchen and service skills that will help them get jobs in the hospitality industry after completing their prison terms. (therightcourse.org.uk)
Businesses and individuals who want to take the training further, can sign up for The Good Service programme - a series of face-to-face training offers ranging from a one-day introductory course to a long term immersion programme.
The long term immersion programme leads to a “Passport to Good Service” for successful team members that will be recognised by approved organisations and customers throughout the UK.